Malaysia Domestic Air Travel SOPs

The Malaysian government has declared that domestic travel destinations would reopen on October 11, 2021. However, we understand that you may have some doubts before purchasing your flight tickets. The following are some crucial points to consider before flying with AirAsia to ensure a comfortable and flawless experience.

What are the requirements for domestic travel in terms of documents?

You must present verification of your double dosage digital immunisation certificate for domestic flights inside Peninsular Malaysia. Before leaving for the airport, as a responsible traveller, you should also do a Covid-19 self-test. At the airport, you can also purchase self-testing kits. Proof of a Covid-19 negative RT-PCR or RTK antigen test may be required by some destinations.
This regulation may change from time to time, so you should verify with the appropriate authorities for the most up-to-date information.

During an obligatory self-check-in online process, you must upload your double dose digital vaccination certificate using the airasia Super App, which is linked to your vaccination data on MySejahtera. If you’ve been fully vaccinated and the vaccination maturity time has passed, but you haven’t received your full digital vaccination certificate, you can check your vaccination status at the airport by displaying your MySejahtera app and physical vaccination card.

Currently, passengers flying to Sabah must submit Covid-19 PCR test results or Covid RTK (nasopharyngeal or saliva) test findings with a 3-day validity period. The clinics conducting the test must verify the results. Quarantine is not required for guests who have completed their vaccinations.

Guests flying to Sarawak and Labuan must present their Covid-19 negative RT-PCR or RTK-Antigen test results with a three-day validity period. It is not necessary to obtain permission from the Royal Malaysian Police (PDRM).

Can I travel if I haven’t been vaccinated or if I’ve only had my first dose of vaccine?

No, effective now, AirAsia has made it necessary for only fully vaccinated adult passengers to board its flights. Children under the age of 18 who are unvaccinated or partially vaccinated must be accompanied by fully vaccinated parents or relatives.

What if I take a Covid-19 self-test and the results come back positive, causing me to change my vacation plans?

If you test positive for Covid-19, you should not fly to avoid infecting anyone who may come into contact with you along the way. A Credit Account will be provided to any guest who has a valid booking and is tested positive for Covid-19 before departure. If you desire to modify your flight date voluntarily, you can do so until 30 November 2021 (with a departure date no later than 14 October 2021) at no additional cost and subject to seat availability on the same route.

Do I need to print my boarding pass?

One of our top safety and hygiene initiatives is to provide a digitised and seamless end-to-end travel experience. As a result, you won’t need to print your boarding pass because all Malaysian airports accept the e-Boarding pass. Guests should print their luggage tags at the airport’s contactless kiosks and then drop off their bags at the self-bag drop. You are also encouraged to register for FACES via your airasia Super App, which will allow you to board using facial recognition technology without having to touch anything.

Are children allowed to travel?

Guests under the age of 18 who are unvaccinated or partially vaccinated are permitted to travel with their fully vaccinated parents or guardians. Guests are recommended to do self-tests for Covid-19 as responsible travellers and refrain from travelling if the results are positive.

Can I check-in at the counter?

To reduce physical contact and terminal crowds, all guests must now self-check-in using the airasia Super App, which is simple to use and enables for quick verification of immunisation and health certificates. Visitors with limited mobility, infants under the age of 24 months, and young guests travelling alone are the only ones who can check in at the desk.
Other visitors who do not check in using the Super App may be charged a counter check-in fee.

What time should I arrive at the airport?

It is recommended that you be at the airport at least 4 hours before your flight to allow for the essential check-in and embarkation procedures.

Is it necessary for me to wear a face mask at the airport?

Yes. Guests must wear their face masks correctly during their visit to the airport, including during check-in, security checks, and baggage collection.

Is it necessary for me to wear a face mask the entire flight?

Yes. Except when eating and drinking, all passengers must wear a face mask for the length of the trip. Regular 3-ply masks are allowed, and guests may choose to double-mask with a cloth mask for added protection. Please be aware that on AirAsia flights, wearing a face mask with an open valve is not permitted.

Can I eat during the flight?

Yes, but you may only consume food and beverages purchased on board to ensure that we maintain the highest levels of sanitation. Before being served to passengers, all meals provided onboard AirAsia are subjected to stringent food safety regulations.

Are the crew on board AirAsia flights vaccinated?

Yes. All AirAsia flights are operated by fully immunised pilots and cabin personnel as part of our strict safety policy. This applies to all terminal ground workers, including luggage handlers.

Is the team properly trained to deal with sick guests?

Yes. All AirAsia cabin crew members are thoroughly educated to assist with any medical problem that may arise during the trip, including recognising and isolating passengers who may be ill.

Are AirAsia aircraft sanitised?

Yes. Before and after each flight, AirAsia aircraft are cleaned and sanitised. Additionally, during each night stop, the aircraft undergoes a comprehensive two-hour deep cleaning process in accordance with the aircraft manufacturer’s specifications and local health authorities’ guidelines.

Why is there no physical separation between passengers on AirAsia flights?

Our first focus is safety, and we adhere to all of the National Security Council’s (MKN) SOPs, including one that allows scheduled and unscheduled aircraft services, as well as general aviation, to operate at full capacity. Additionally, in accordance with the International Air Transport Association’s (IATA) international standards and guidelines, the cabin’s layout and systems incorporate safeguards such as the physical barrier of seat backs, the absence of face-to-face seating positions, the direction of airflow from ceiling to floor, which minimises forward and aft movement of air, and the installation of HEPA filters to ensure the highest possible air quality throughout your flight. We can promise you that aircraft cabins have evolved into some of the cleanest and most hygienic locations on the planet, posing virtually no danger of infection to passengers and crew.

Is another COVID-19 test required prior to returning from a domestic destination?

To fly with AirAsia, you simply need to be completely vaccinated, subject to any changes in legislation. These standards are subject to change at any time, therefore we recommend that you verify with the appropriate authorities for the most up-to-date information.

Is quarantine required upon my return from a domestic destination?

According to the government’s existing SOPs, you are not required to quarantine upon return from a domestic travel. These standards are subject to change at any time, therefore we recommend that you verify with the appropriate authorities for the most up-to-date information.

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