AirAsia X (airline code XJ), a Thailand-based low cost long haul carrier, is offering updated alternate options with more flexibility for guests having flights booked and scheduled from Thailand to Japan and South Korea by 31 December 2021 because of the ongoing effects of the COVID-19 pandemic.
The following choices are provided for guests’ convenience to assist minimise any inconvenience:
- There is no limit to the number of times you can modify your flight dates up until 31 March 2022 on the same route without paying a change fee. However, if your fare is different from the original, you may be charged for the difference.
- To keep the value of your flight booking in your AirAsia BIG Member account for future AirAsia flights, simply use it within 2 years of when it was issued. The new booking’s departure date is flexible and can fall on any day of the week that is available on airasia.com’s published flight schedule.
Customers flying on Thai AirAsia X (XJ) who select the Credit Account Option will see the value of their accounts increased by 10%, making every 100 THB worth 110 THB. Customers can use their credit accounts to book any Thai AirAsia (FD) internal flight right away, and they can also use their credit accounts to purchase flights with Thai AirAsia X and other airlines in the AirAsia Group once international service has resumed.
Customers can use AVA to make their pick on support.airasia.com or airasia.com. Please note that the above guest information only applies to guests who purchased their Thai AirAsia X tickets directly on airasia.com. It is recommended that customers who are making reservations as part of a group or through a travel agent seek guidance from their booking agents.
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